Frequently Asked Questions
Everything you need to know about Scicon Sports gear and services.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.
What is the Scicon Sports lifetime warranty?
We offer a limited lifetime warranty on our bike travel bags and eyewear against manufacturing defects in materials and workmanship to ensure your gear performs at the highest level.
Do you offer international shipping?
Yes, Scicon Sports ships worldwide. Delivery times and shipping costs vary depending on the destination country and are calculated at checkout.
What is your return policy?
You can return any unused items in their original packaging within 30 days of receipt for a full refund. Please note that custom-made products are generally excluded from standard returns.
Are your sunglasses compatible with prescription lenses?
Yes, many of our performance eyewear models are compatible with our RX Optical Adapter, allowing you to integrate prescription lenses into your cycling glasses.
How should I clean my Scicon bike travel bag?
We recommend using a mild soap, lukewarm water, and a soft brush to clean the exterior of your bag. Avoid using harsh chemicals or machine washing to preserve the integrity of the fabric.